How much does shipping cost?
Shipping charges are incurred for each different product and quantity ordered. Shipping costs are determined on the actual cost to ship a package from our main manufacturing facilities in Salt Lake City, Utah to your destination. Both distance and shipping method (ground, next day, etc). will affect the cost of shipping.
How long does it take for an order to arrive?
From the moment an order is placed, manufacturing time will be from 1-5 business days (does not include weekends or holidays). This time-frame is based on the complexity and quantity of projects included in the order. Large volume orders (100+ units) may take up to 7 business days to manufacture. After manufacturing the shipment will depart our facility for its destination and this shipping time is based upon the shipping method and distance the shipment will travel.
Next day orders will be received the following business day after shipping facility.
2nd day orders will be received two business days after shipping from our facility.
Ground orders typically take 4-6 business days after shipping from our facility.
Priority mail orders typically take 4-6 business days after shipping from our facility and in most areas can be delivered on Saturday.
First class mail orders typically take 5-7 business days after shipping from our facility and in most areas can be delivered on Saturday.
International shipping is available and will vary based on what is ordered and transit times by country. We use USPS for most International shipments, but do offer expedited shipping through UPS to Canada.
**Please note that Next day, 2nd day, and Ground orders cannot be shipped to PO Boxes. **All of the shipping time-frames above are estimates only and shipments may be delayed to circumstances beyond our control such as inclement weather or service interruptions.
We recommend that to ensure delivery for a specific date you place your order at least 10-15 business day's (does not include weekends or holidays) in advance of your special date.
How can I return my order?
I received an email saying my order is complete, what does that mean?
A complete order means that the order has shipped and can be tracked through the shipping carrier by logging into the MY ACCOUNT section of the online store.
How long will it take my package to arrive once it ships?
Package delivery time will depend on the shipping method selected and the distance the package has to travel to arrive at its destination. All packages ship from Utah. Packages shipped using a Ground Shipping method will take longer to arrive on the East coast.
We aim wherever possible to consolidate products in your order as we ship them out. However, for your convenience and to expedite your order, we may ship your order in multiple packages at no additional cost. When we ship your order in multiple packages, these packages may arrive separately, however you should still receive your entire order within the estimated delivery date.
Can I ship my order to my P.O. box?
Yes, however you must select Priority Mail as the shipping method. United Parcel Service (UPS) cannot deliver packages to P.O. boxes.
How can I track my order once it ships?
Orders can be tracked by logging into the MY ACCOUNT section of the online store. Once logged in pull up your order under the Orders tab and click on the TRACK MY ORDER link. The pop-up window will provide the package tracking number as well as the most recent information on the location of the package as provided by UPS.
How do I log into the MY ACCOUNT section of the SOC Photo Store?
The MY ACCOUNT login link is found in the top right hand corner of your online store. You must log in to the MY ACCOUNT section of the SOC Photo Store by using your SendOutCards UserID and Password.
Do I have to create an account to place an order?
Yes. You must have a SendOutCards account to access the Photo Store.
Can I change my email address or billing and shipping addresses for MY ACCOUNT?
Yes. To change your email address or billing and shipping addresses in your account, log into MY ACCOUNT and click on the Account information and Address Book links. Please note that updating your email address in the SOC Photo Store will not update your email with SendOutCards.com. Please visit your account at www.sendoutcards.com to update your email address there.
Can I cancel my order after I place my order?
Unfortunately items cannot be canceled once the order has been placed. We can however offer discounts for re-orders due to typos or mistakes. Please contact our customer support team for more information.
What are your business hours?
We are available to help you with your order Monday through Friday from 7 AM to 7 PM and Saturday 9 AM to 5 PM Mountain Time.